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DELIVERY POLICY

1)      FREE Delivery

All  online orders of boxed or standard sized freight  (and that's more than 70% of the product range!) for over $100 + GST are absolutely FREE delivery!

 

2)      Flat Fee

All  Online Orders under $100 + GST are a flat fee $9.95+GST which is added at checkout

 

3)      Special Goods or Non Standard Freight or Remote Area Freight Charges

It is well to note that  less than 30% of our product range falls into this special goods area.

Where specified, some items may have extra freight charges applicable because we are unable to use standard couriers. Only specialist transport companies will carry some items cost effectively.

Examples of Non Standard Freight:

a)      6 metre Strut Channel

b)      3 metre Threaded Rod

c)      2 metre Bulk Bag Piping Insulation

 

Remote Areas

This has not come up very much at all, in fact what most companies call “remote areas” we deliver to regularly!

Examples in NSW would be:

a)      Dubbo, NSW

b)      Bega, NSW

c)      Wagga Wagga, NSW

d)      Maitland, NSW

So give us a go, we’ll certainly do better than most companies and we’ll find a way to get our products to you at very cost effective rates. We always absorb some of the freight cost to keep it to a minimum for our loyal customers in so called 'remote' areas.


Fast & Same Day Dispatch

We understand if you order it, you want it! Although it might sound obvious, some companies take forever to get you your order. At PowAGroup we act fast and dispatch all  online orders received by 1.30 pm EST (Monday - Friday) the same day. (For Canberra / Queanbeyan, the cut off time for next morning delivery is 3pm.)

Canberra / Queanbeyan Area -    

Order by 9.00am and it's delivered same day

Order by 3.00pm and it's delivered between 7-11am next morning

Order after that and it's delivered the next afternoon

       

If we don’t have it in stock we'll contact you and offer an alternative or let you know when it should be in, so there are no surprises.

 

Delivery Times

This is a hard one, sometimes we beat these times easily, but because it is not our own transport outside of Canberra we can't control it.

Example : 8 times out of 10, Sydney orders are delivered between 9:00am and lunchtime, when ordered before 1pm the previous day.

Strut or long lengths and or bulky bagged insulation may add an extra day sometimes.

  • Brisbane – 1-2 Days
  • Townsville - 2-3 Working Days
  • Newcastle – 1-2 Working Days
  • Sydney Metro – 1-2 Working Days
  • Canberra Metro– 2 x Daily (Monday-Friday)
  • Melbourne Metro – 1-2 Working Days
  • Adelaide Metro –  2-4 Working Days
  • TAS – 3-5 Working Days
  • Perth – 3-5 Working Days
  • Darwin – 3-5 Working Days
  • Non Metro and Remote Locations - 1-7 Working Days
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